34ok's Privacy Policy

Personal identification information

Information you provide during the registration process:

• Full name and date of birth
• Email address and mobile number
• Residential address (if required)
• Copies of documents submitted for identity verification (such as a national ID card)

Financial transaction information

Information collected during deposits and withdrawals:

• bKash, Nagad, or Rocket mobile wallet number
• Transaction amount and date/time
• Transaction reference number

We never store your full payment PIN or wallet password.

Device and technical information

When you browse our site, the following information may be recorded automatically:

• IP address and device type
• Browser type and language settings
• Operating system and screen resolution
• Page visit time, location, and navigation pattern
• Cookie and session data (see section 6 for details)

Gameplay and activity information

• Play history, bet amounts, and results
• Bonus claim and usage records
• Account login and logout times

Account management and service delivery

• Creating, verifying, and maintaining accounts
• Processing deposits and withdrawals
• Providing bonuses, promotions, and VIP rewards
• Managing customer support

Security and fraud prevention

• Detecting unauthorized access to accounts
• Monitoring and preventing suspicious transactions
• Detecting multiple accounts or fraudulent activity
• Ensuring fair use of the platform

Service improvement

• Analyzing and improving user experience
• Planning new features and game categories
• Identifying and resolving technical issues

Communication and notifications

• Sending important account-related notifications
• Promotional offers and bonus information (with your consent)
• Sending security alerts

Server and data storage

Your information is stored on secure servers. Firewall and access control measures are in place to prevent unauthorized access to the servers. Only authorized staff can access information for specific purposes.

SSL encryption

All data exchanged between you and our servers on 34ok is secured through SSL (Secure Socket Layer) encryption. This means your login details, financial transaction information, and personal data are not at risk of being exposed to third parties.

Data retention period

Information is retained for as long as your account is active and, after that, for as long as required by applicable legal obligations. Financial transaction records must be kept for a specified period in accordance with regulations. Personal information that is no longer needed is securely deleted after account closure.

Payment processors

The information required to complete transactions through bKash, Nagad, and Rocket is sent to the relevant payment platforms. These third parties are governed by their own privacy policies.

Technology and service partners

Technology providers or analytics services that assist in operating the platform — such as game providers like Pragmatic Play, Evolution Gaming, Spribe, or Ezugi — may view certain gameplay data. This information is used solely for service delivery and is subject to strict confidentiality agreements.

Legal obligations

In the event of a court order, legal notice, or valid request from a government authority, we are obligated to provide the required information. In such cases, we will make every effort to notify you in advance where possible.

Fraud and security threats

Information may be exchanged with relevant authorities to prevent fraud, money laundering, or misuse of the platform.

Right to access information

You have the right to know what information we hold about you. By sending a request to the support team, you can ask for a summary of the information stored about you.

Right to correct information

If your profile contains incorrect or outdated information, you can request a correction. Many details can be edited directly in your account settings.

Request to delete information

After closing your account, you can request that your personal information be deleted. However, some information must be retained for a specified period due to financial auditing and legal obligations.

Right to opt out of marketing communications

If you do not wish to receive promotional emails or messages, let our support team know. Your request will be actioned within a reasonable time of being received.

Functional cookies (essential)

These cookies are essential for the basic functioning of the platform. They remember your login state, manage your session, and ensure security. Disabling these cookies will prevent the site from working properly.

Analytics cookies

These cookies are used to understand how users interact with the site. They do not directly collect personal information, but instead analyze aggregate data to help improve the service.

Cookie management

You can control or reject non-essential cookies through your browser settings. Please note, however, that disabling cookies may cause some features of 34ok to not work properly.

21+ age requirement

34ok strictly provides services only to those aged 21 and above. Age is verified at the time of registration and proof of identity may be requested if needed.

We do not knowingly collect or process information from any minor. If it is found that a minor has registered on our platform, the relevant account is immediately closed and all information is securely deleted.

Updates and revisions

34ok may update this privacy policy from time to time. For significant changes, we will send a notification to your registered email address and the "Last updated" date at the top of this page will be changed.

Continued use of the platform after any changes will be considered acceptance of the updated policy. We therefore recommend visiting this page regularly.